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SC15-517 Hospitality and Tourism Education and Training(文景書局)

現貨供應 ISBN: 9781682508954 Year: 2024  Price: US$ 160.00
Author: James Richel
A b s t r a c t


Education and training in the field of hospitality and tourism are vital for developing skilled professionals who can provide quality services and drive industry growth. Programs and courses focus on a range of topics such as customer service, business management, cultural awareness, and sustainability to prepare individuals for diverse career opportunities. This book offers a comprehensive overview of education and training in the field of hospitality and tourism. It examines the key competencies required for successful careers in the industry and provides insights into curriculum development, teaching methodologies, and assessment techniques. The book explores the importance of practical experience, internships, and industry partnerships in preparing students for the workforce. The book also discusses the challenges and opportunities in hospitality and tourism education and highlights best practices from around the world.


SC15-517 Customer Experience Management in Hospitality(文景書局)

現貨供應 ISBN: 9781682508947 Year: 2024  Price: US$ 160.00
Author: Pinaka Christopher
A b s t r a c t


Customer experience management in the hospitality industry involves understanding and meeting or exceeding guest expectations at every touchpoint, including pre-booking, arrival, stay, and departure, by providing tailored experiences, anticipating needs, and creating lasting memories to foster customer loyalty. Focusing on the importance of customer experience, this book provides insights into effective management strategies within the hospitality industry. It explores the entire customer journey, from pre-arrival to post-departure, and emphasizes the need for personalized and memorable experiences. The book discusses techniques for understanding customer expectations, managing complaints, and building brand loyalty. The book also discuss the role of technology, data analytics, and social media in enhancing customer experience and engagement.


SC15-517 Service Quality Management in Hospitality and Tourism(文景書局)

現貨供應 ISBN: 9781682508930 Year: 2024  Price: US$ 160.00
Author: Michou Hanelt
A b s t r a c t


Service quality management in the hospitality and tourism sector involves ensuring that guests receive exceptional service throughout their journey, encompassing aspects such as prompt and friendly customer service, attention to detail, personalized experiences, and efficient complaint resolution to create positive guest experiences. This book explores the critical aspect of service quality management within the hospitality and tourism industry. It examines the key principles and frameworks for delivering exceptional customer experiences and exceeding expectations. The book also explores various strategies for assessing and improving service quality, including employee training, process optimization, and customer feedback systems.


SC15-517 Future of Hospitality and Tourism(文景書局)

現貨供應 ISBN: 9781682508923 Year: 2024  Price: US$ 160.00
Author: Biezen Martens
A b s t r a c t


The future of the hospitality and tourism industry is expected to be shaped by advancements in technology, increased focus on sustainable practices, personalized customer experiences, and the integration of virtual reality and augmented reality in enhancing travel and accommodation experiences. Providing a glimpse into the future, this book explores emerging trends and developments in the hospitality and tourism industry. It discusses the impact of technology, shifting consumer preferences, and global market dynamics on the sector. The book also explores the potential challenges and opportunities that lie ahead for industry professionals and stakeholders.


SC15-517 A Guide to Lodging Service Provision in the Hospitality Sector(文景書局)

現貨供應 ISBN: 9781774698570 Year: 2024  Price: US$ 165.00
Author: Maria Rellie B. Kalacas
A b s t r a c t


The provision of hospitality service encompasses all aspects of employee assistance that allow customers to make informed decisions. As a result, hotels are making greater efforts to provide their customers with a positive experience. This volume argues that procedures are the fundamental aspect of services. They provide customers with valuable service knowledge by demonstrating how service operating systems work in series and technique. Furthermore, clients themselves are a fundamental piece of the business. Thus, inadequately designed procedures are damaging to hospitality staff prompting low-quality service delivery and disillusionment. The travel industry can't succeed without hospitality since tourists need facilities to live in while on their journeys. Tourists are the ones who are served in hospitality. Most tourists are from different nations, so they have unique genders, interests, and needs. They perhaps likewise pay considerable cash so they require great services from hospitality and where they visit. They additionally should be handled with care. As a result, hospitality providers must ensure that tourists are pleased with their services. One of the significant factors in hospitality is the supply of quality food for consumer meals. In addition, in order to ensure that visitors feel at ease throughout their journey, hospitality establishments need to provide customers with convenient means of transportation, such as bus or taxi, to access various destinations.


SC15-517 A Handbook of Tourism and Hospitality Education: Key Insights(文景書局)

ISBN: 9781774698877 Year: 2024  Price: US$ 165.00
Author: Sunil Kabia
A b s t r a c t


"A Handbook of Tourism and Hospitality Education: Key Insights" offers valuable knowledge and insights for anyone interested in the dynamic field of tourism and hospitality. This comprehensive book covers a wide range of topics, including industry trends, customer service, marketing strategies, and sustainable practices. It provides a wealth of information to students, educators, and industry practitioners. From understanding the importance of cultural awareness to mastering the art of guest satisfaction, this handbook equips readers with the essential skills needed to excel in the tourism and hospitality sector. Unlock the secrets of success with this indispensable guide.


SC15-517 Hospitality Marketing and Branding Research(文景書局)

ISBN: 9781774698907 Year: 2024  Price: US$ 165.00
Author: Sunil Kabia
A b s t r a c t


The hospitality business uses market research to distinguish changes of patterns and market, which allows them to develop and outperform their rivals. A new business can learn about market shifts and future trends by collecting data from previous years. Hospitality marketing is very important for: finding clients to develop a new hospitality company, creating a loyal client base for renowned brands, and taking part in online discussions. As highlighted by this volume, a marketing technique is a fundamental aspect of any field-tested strategy for a business, regardless of how huge or small it is. Brands must ensure that the world is aware of the business's existence and that it is superior to the competition in the local area once all of the physical infrastructure is established. A regular hospitality marketing strategy for new businesses must reach more people and discover new customers, this can be achieved by focusing on key points including: Unique Selling Points (USPs) and the market area, main interest groups and market research concerning how the audiences can be reached. For emerging hospitality organizations, digital content marketing provides a low-budget, high return on investment, and valuable opportunity to contact the necessary groups.


SC15-517 Introduction to Hotel Management(文景書局)

ISBN: 9781774697184 Year: 2024  Price: US$ 110.00
Author: Deepak Juyal

SC15-517 Front Office Management(文景書局)

ISBN: 9781774697191 Year: 2024  Price: US$ 110.00
Author: Israel Tinoco Cajiao

SC15-517 Housekeeping management(文景書局)

ISBN: 9781774697207 Year: 2024  Price: US$ 110.00
Author: Deepak Juyal

SC15-517 Food and Beverage Service(文景書局)

ISBN: 9781774697351 Year: 2024  Price: US$ 110.00
Author: Israel Tinoco Cajiao

SC15-517 Room Service Management(文景書局)

ISBN: 9781774697368 Year: 2024  Price: US$ 110.00
Author: Deepak Juyal

SC15-517 Housekeeping Operations (with Access code)(文景書局)

ISBN: 9781984688569 Year: 2024 Editon: 2  Price: US$ 95.00
Author: Daniel Legler

SC15-517 Bar Management and Control (with Access code)(文景書局)

現貨供應 ISBN: 9781984688576 Year: 2024 Editon: 2  Price: US$ 95.00
Author: Daniela Bezerra

SC15-517 Room Service Management (with Access code)(文景書局)

現貨供應 ISBN: 9781984688583 Year: 2024 Editon: 2  Price: US$ 95.00
Author: Daniele Sola

SC15-517 3G Handy Guide: Hotel Facilities Management(文景書局)

現貨供應 ISBN: 9781984688910 Year: 2024 Editon: 2  Price: US$ 85.00
Author: Giulia D'Uonnolo
A b s t r a c t


Provides valuable insights and strategies for efficiently managing hotel facilities.
This book equips you with the knowledge and tools to ensure smooth operations and exceptional guest experiences.
In its updated edition, this book has been extensively revised on a chapter by chapter basis. Some new chapters are also added.


SC15-517 3G Handy Guide: Hotel Operations Management(文景書局)

現貨供應 ISBN: 9781984688927 Year: 2024 Editon: 2  Price: US$ 85.00
Author: Glen Mudra
A b s t r a c t


A comprehensive and practical resource that equips readers with the essential knowledge and skills to effectively manage hotel operations.
In its updated edition, this book has been extensively revised on a chapter by chapter basis. Some new chapters are also added.


SC15-517 3G Handy Guide: Front Office Operations(文景書局)

現貨供應 ISBN: 9781984688934 Year: 2024 Editon: 2  Price: US$ 85.00
Author: Guang Li
A b s t r a c t


Provides essential knowledge and practical insights for managing efficient and customer-centric front office operations.
With clear instructions and valuable tips, this book equips readers with the skills and expertise necessary to excel in the dynamic world of front office management.
In its updated edition, this book has been extensively revised on a chapter by chapter basis. Some new chapters are also added.


SC15-517 Legal Aspects in Tourism and Hospitality (with Access code)(文景書局)

現貨供應 ISBN: 9781984689030 Year: 2024 Editon: 2  Price: US$ 95.00
Author: Hung Wei Kang

SC15-517 Principles of Restaurant Reception Supervision (with Access code)(文景書局)

現貨供應 ISBN: 9781984689061 Year: 2024 Editon: 2  Price: US$ 95.00
Author: Jacob Stewart
A b s t r a c t


Provides invaluable insights into the art of managing restaurant reception with finesse and efficiency.
From handling reservations to ensuring seamless guest experiences, this book equips supervisors with the essential principles and strategies to excel in their role and elevate the overall dining experience.
In its updated edition, this book has been extensively revised on a chapter by chapter basis. Some new chapters are also added.


SC15-517 Leadership and Team Development in Hospitality Service (with Access code)(文景書局)

ISBN: 9781984689078 Year: 2024 Editon: 2  Price: US$ 95.00
Author: Jan Trallero
A b s t r a c t


An insightful guide that explores the principles and strategies for effective leadership within the dynamic and customer-centric hospitality industry.
Through practical examples, it equips readers with the tools to cultivate high-performing teams and deliver exceptional service experiences.
In its updated edition, this book has been extensively revised on a chapter by chapter basis. Some new chapters are also added.


SC15-517 Principles of Health and Safety and Food Safety Supervision in Hospitality Service (with Access code)(文景書局)

現貨供應 ISBN: 9781984689085 Year: 2024 Editon: 2  Price: US$ 95.00
Author: Janaina Peixoto

SC15-517 Core Concepts in Hospitality and Tourism: Hotel Management (with Access code)(文景書局)

現貨供應 ISBN: 9781984689139 Year: 2024 Editon: 2  Price: US$ 85.00
Author: Jianmei Huang
A b s t r a c t


A comprehensive guide that delves into the fundamental principles and practices of the hospitality industry, providing invaluable insights into hotel management.
In its updated edition, this book has been extensively revised on a chapter by chapter basis. Some new chapters are also added.
With its rich content and practical approach, this book serves as an essential resource for aspiring hoteliers and industry professionals alike.


SC15-517 Core Concepts in Hospitality and Tourism: Restaurant Service Basics (with Access code)(文景書局)

現貨供應 ISBN: 9781984689146 Year: 2024 Editon: 2  Price: US$ 85.00
Author: JIan-Sheng
A b s t r a c t


Explores the fundamental principles and practices of delivering exceptional service in the restaurant industry.
In its updated edition, this book has been extensively revised on a chapter by chapter basis. Some new chapters are also added.
With its practical insights and industry-specific knowledge, this book is an essential resource for anyone aspiring to excel in the field of hospitality and tourism.


SC15-517 Core Concepts in Hospitality and Tourism: Hospitality Services Marketing (with Access code)(文景書局)

現貨供應 ISBN: 9781984689153 Year: 2024 Editon: 2  Price: US$ 85.00
Author: Jinxi Yue
A b s t r a c t


Delves into the fundamental principles and strategies of marketing in the dynamic field of hospitality.
In its updated edition, this book has been extensively revised on a chapter by chapter basis. Some new chapters are also added.
With its insightful approach and practical examples, this book equips readers with the essential knowledge to excel in promoting and managing hospitality services effectively.


SC15-517 Core Concepts in Hospitality and Tourism: Food & Beverage Service (with Access code)(文景書局)

現貨供應 ISBN: 9781984689160 Year: 2024 Editon: 2  Price: US$ 85.00
Author: Jiri Pecenka
A b s t r a c t


A comprehensive guide that delves into the fundamental principles and practices of the dynamic food and beverage industry within the context of the hospitality and tourism sector.
This invaluable resource equips readers with the essential knowledge and skills needed to excel in delivering exceptional dining experiences and managing food and beverage operations effectively.
In its updated edition, this book has been extensively revised on a chapter by chapter basis. Some new chapters are also added.


SC15-517 Virtual and Hybrid Events(文景書局)

現貨供應 ISBN: 9781984689726 Year: 2024  Price: US$ 95.00
Author: Michele Fournier
A b s t r a c t


Explores the world of modern event planning in the digital age. From virtual conferences to hybrid trade shows, this book provides practical strategies and best practices for creating engaging and impactful online experiences.
With its comprehensive approach and expert advice, it is a must-read for event professionals navigating the evolving landscape of virtual and hybrid events.


SC15-517 Event Catering and Food Services(文景書局)

ISBN: 9781984689740 Year: 2024  Price: US$ 95.00
Author: Mikako Yamaberi
A b s t r a c t


Offers valuable insights into the world of catering and event planning.
From menu creation and food presentation to logistics and customer satisfaction, this book equips readers with essential knowledge and strategies to excel in the industry.
This book serves as an indispensable resource for mastering the art of event catering and delivering exceptional culinary experiences.


SC15-517 Hospitality Technology and Innovation(文景書局)

ISBN: 9781984689757 Year: 2024  Price: US$ 95.00
Author: Mikio Hiura
A b s t r a c t


A comprehensive exploration of the transformative impact of technology in the hospitality industry.
From cutting-edge advancements in guest experience to efficient operational systems, the book delves into the strategies and trends driving innovation in this dynamic field.
Packed with real-world examples, it is an essential guide for industry professionals and aspiring entrepreneurs navigating the evolving landscape of hospitality technology.


SC15-517 Hospitality Design and Architecture(文景書局)

現貨供應 ISBN: 9781984689764 Year: 2024  Price: US$ 95.00
Author: Modupe Ayilara
A b s t r a c t


Explores the intersection of design and functionality in the realm of hospitality.
From luxury resorts to boutique hotels, this book delves into the innovative concepts and strategies behind creating immersive and memorable guest experiences.
With captivating visuals and insightful analysis, it serves as an invaluable resource for architects, designers, and anyone passionate about creating exceptional spaces in the hospitality industry.


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